- Eurostar is his "mea culpa"
singled out by the Commission Investigation faults Christmas Eurostar takes and makes his mea culpa. On the night of December 18 to 19, 2,500 people were left stranded several hours in the Channel Tunnel due to failures due to snow and cold.
To implement the recommendations of the Commission, Eurostar promised to invest 34 million euros over the next 18 months. Its managing director, Richard Brown: "We realize that we have seriously neglected a large part of our passengers. We are very sorry, but we accept all the recommendations of REPORT . We pledge to follow and apply them as quickly as possible. This is our top priority. "
Eurotunnel has not been implicated . Eurostar will however have to do better both in the security of information. The explanations of the co-chairman of the committee, Christopher Garnett: "There are three parties in these recommendations. First, improve your maintenance, do not let your trains to crash. The next section is for rescue and evacuation. If a train gets stuck in a tunnel, what are the lessons to be learned and what should we do? And thirdly, how to see better care for passengers who can not travel. "
Following the failure, the traffic was totally stopped for three days in a period parties and family migrations between London, Brussels and Paris. Most affected were passengers on a train from Eurodisney. After the failure of their train, they took them 11 hours to return to London in very difficult conditions. Copyright © 2010
euronews
- And will invest £ 30 million so that the chaos of December 2009 will not happen again
woes that have affected Eurostar traffic during Christmas will not happen again. The Channel operator will endorse the conclusions of independent expert report commissioned after the events. It will invest "in the coming months" more than 30 million pounds Sterling (approximately 34.5 million euros) a share in improving the reliability of Eurostar trains in extreme weather conditions, the other in information and assistance to passengers in case of disturbances, and finally into the channels of communication both inside and outside the Channel Tunnel. The report concluded that evacuation procedures were inadequate and Eurostar shows a communication disability.
The Chief Eurostar, Richard Brown, said "I know that before Christmas we have disappointed our customers and I am determined to put things straight." A general manager in charge of enforcing the changes advocated by the survey will monitor construction sites.
operational changes have been made on trains to enable them to cope with weather extremes. "These improvements have proven during the difficult driving conditions early this year," said Eurostar, which will carry out further technical improvements before winter next to boost the reliability of trains. In addition, a working group composed of experts from Alstom, Eurostar and SNCF, will be set up to explore some recommended changes.
Regarding passenger information, one of the other black spots identified by the report, Eurostar will set up a call center for clients, available 24 hours a
24 and 7 days on 7 in the event disruption of traffic, but will also equip the skippers to "smartphones" to facilitate the responsiveness of communication with passengers. A contingency plan to use reinforcement personnel in case of interruption of traffic will be established. The information will also send SMS messages and emails to customers informing them in real-time developments. In addition, a plan for alternative transportation more efficient will be created in case of interruption of traffic Eurostar. Eurostar will also be working with Groupe Eurotunnel "to improve communication and evacuation procedures in the Channel Tunnel." £ 12 million will be invested in a communication system more efficient and dedicated to various constraints of the Channel Tunnel. 2 new rescue locomotives will also be acquired.
Eurotunnel had earlier indicated interest in collaborating with Eurostar its main customer, including sharing his "expertise in protection against snow locomotive" and proposing to Eurostar "if he wants to fund" the contract GSM-R * Eurotunnel signed December 15, 2009 Alcatel-Lucent to migrate the current system of railway communication to digital communications is extended to public GSM-P .*
woes that have affected Eurostar traffic during Christmas will not happen again. The Channel operator will endorse the conclusions of independent expert report commissioned after the events. It will invest "in the coming months" more than 30 million pounds Sterling (approximately 34.5 million euros) a share in improving the reliability of Eurostar trains in extreme weather conditions, the other in information and assistance to passengers in case of disturbances, and finally into the channels of communication both inside and outside the Channel Tunnel. The report concluded that evacuation procedures were inadequate and Eurostar shows a communication disability.
The Chief Eurostar, Richard Brown, said "I know that before Christmas we have disappointed our customers and I am determined to put things straight." A general manager in charge of enforcing the changes advocated by the survey will monitor construction sites.
operational changes have been made on trains to enable them to cope with weather extremes. "These improvements have proven during the difficult driving conditions early this year," said Eurostar, which will carry out further technical improvements before winter next to boost the reliability of trains. In addition, a working group composed of experts from Alstom, Eurostar and SNCF, will be set up to explore some recommended changes.
Regarding passenger information, one of the other black spots identified by the report, Eurostar will set up a call center for clients, available 24 hours a
24 and 7 days on 7 in the event disruption of traffic, but will also equip the skippers to "smartphones" to facilitate the responsiveness of communication with passengers. A contingency plan to use reinforcement personnel in case of interruption of traffic will be established. The information will also send SMS messages and emails to customers informing them in real-time developments. In addition, a plan for alternative transportation more efficient will be created in case of interruption of traffic Eurostar. Eurostar will also be working with Groupe Eurotunnel "to improve communication and evacuation procedures in the Channel Tunnel." £ 12 million will be invested in a communication system more efficient and dedicated to various constraints of the Channel Tunnel. 2 new rescue locomotives will also be acquired.
Eurotunnel had earlier indicated interest in collaborating with Eurostar its main customer, including sharing his "expertise in protection against snow locomotive" and proposing to Eurostar "if he wants to fund" the contract GSM-R * Eurotunnel signed December 15, 2009 Alcatel-Lucent to migrate the current system of railway communication to digital communications is extended to public GSM-P .*
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